FAQ

We sadly do not offer Express Shipping at this time, but rest assured, your order will be dispatched using the fastest delivery method!

Of course! Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also contain your tracking number/link. You can also head over to our Self-Service Portal to confirm if your order has been dispatched and to access any pertinent tracking details.

This can be a tricky one! 

This can be done, but it will depend on the status of your order. 

From checkout, you have 15 minutes to update your shipping address.

This can be done from your order page linked in your order confirmation email.

After 15 minutes, your order will be released in our system to our warehouse team.

Unfortunately, we aren’t able to make any amendments at this stage. Once you have received your shipping confirmation email, you can use your tracking link to request a redirection with the shipping carrier. 

Heads up - when choosing an Express Checkout option, such as Apple Pay, Google Pay, Shop Pay, or PayPal Express Checkout, your saved email, payment, and shipping details will be automatically filled in. Therefore, it is important that the shipping address associated with your account is accurate and up to date.